RBA Confirmed: Card surcharges will be banned from 1 October 2026 — check you're on the right rate →

Do I have to accept cards at all?

Short answer

Generally, accepting cards is a commercial choice rather than something the RBA forces on a business — the regulator’s 2026 changes concern surcharging and interchange, not a requirement to take cards. In practice the bigger pressures are customer expectations and how much cash use has declined in your market. The surcharge change also matters, because from October 2026 you can no longer pass eftpos, Mastercard or Visa card costs to customers via a surcharge.

Last updated: 30 June 2026

A commercial decision, not an RBA mandate

The RBA’s 2026 package is about the cost and surcharging of card payments — it caps interchange and restricts surcharges on eftpos, Mastercard and Visa. It is not a rule compelling businesses to accept cards in the first place. Which payment methods you offer is generally a commercial decision, shaped by your customers and your market rather than dictated by the payments regulator.

What actually drives the choice

In practice, the real pressures are customer expectations and the steady decline of cash. A business that refuses cards may simply lose sales to one that doesn’t, particularly where customers rarely carry cash. Set against that is cost: from 1 October 2026 you can no longer recover eftpos, Mastercard or Visa card costs through a surcharge, so the merchant fee on those cards sits with your business. Weighing convenience and reach against that absorbed cost is the heart of the decision.

Other considerations before deciding

If you keep accepting cards, the 2026 changes make it worth tightening how you pay for them — checking least-cost routing, your pricing model and your cost of acceptance. If you’re considering cash-only or cash-incentivised approaches, note that cash or bank-transfer discounts remain allowed, since the ban targets surcharges rather than incentives. Whether any specific business type, licence condition or industry rule requires card or electronic acceptance is outside the scope of this page, so confirm anything specific with the relevant authority. This is general information, not legal advice.

Source: RBA Review of Merchant Card Payment Costs and Surcharging — Conclusions Paper (March 2026).

This page is general information only and is not legal or financial advice. The RBA sets the final rules and timing — confirm current details at rba.gov.au.
Common questions
Related questions
Is accepting cards legally required in Australia?
The RBA’s 2026 changes don’t require businesses to accept cards — it’s generally a commercial decision. Some specific obligations may exist in particular contexts, so confirm anything specific with the relevant authority.
Can I run a cash-only business?
Choosing your payment methods is generally a business decision. The main trade-off is customer expectation, since cash use has declined and some customers may go elsewhere.
Does the 2026 surcharge change force me to accept cards?
No. It restricts surcharging on eftpos, Mastercard and Visa and caps interchange — it doesn’t mandate that you accept cards.
Can I offer a discount for cash instead?
Yes. Cash and bank-transfer discounts remain allowed, because the 2026 change targets surcharges rather than incentives.
If I keep cards, what should I review?
Check least-cost routing for debit, your pricing model, and your cost of acceptance — especially since card costs on covered networks can no longer be surcharged from October 2026.
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